Frequently asked questions.
Have questions about our services or how to make the most of our platform? You’re in the right place! Our Frequently Asked Questions (FAQ) page is designed to provide you with quick and comprehensive answers to the queries you might have.
Getting started with our dispatch service is easy. Simply reach out to us via phone or email, to discuss your needs. We’ll gather the necessary information and documentation. Once we have the required information, we will assign you a dedicated personal dispatcher who will serve as your primary point of contact during transportation. The dispatcher will be available to assist you throughout your journey, providing crucial support and guidance. Our team is committed to ensuring that the dispatch process is as seamless and efficient as possible for our clients.
We have different packages and plans depending on your truck types & fleet size. To get started Visit Pricing page or contact us for a quote. Send us an email at info@skywaydispatch.com or give us a call (347) 227-3337
As a carrier, you have complete control over the loads that you accept. We present you with available loads, but the final decision on which loads to take is entirely up to you. Our dispatchers work closely with carriers to understand their preferences and capacity, and we strive to match them with the most suitable loads that meet their criteria. At our dispatch service, we value transparency and open communication, and we work with our carriers to ensure their success.
We can dispatch all types of trucks but we specialize in Open trailers, Dry Van, Reefer, Box truck and Hot shot.
We have established ourselves as a trusted player in the transportation industry. We pride ourselves on being transparent with our clients and do not charge any upfront fees for our services. As a potential client you can try our dispatch service for a week without any obligation and we are confident that you will be satisfied with the level of service we provide. Additionally, we can provide you with references from our current customers to showcase our track record and reputation in the industry. At our dispatch service, we value professionalism and strive to establish a trusting relationship with each of our clients.
Absolutely, we understand that unforeseen situations like a truck breakdown or mechanical issue can occur during the transportation process. At Skyway Dispatch, we have protocols in place to address these challenges promptly and efficiently. Over the years, we’ve built a robust network of reliable service providers, repair centers, and towing services. This network ensures that assistance is quickly available, no matter where the breakdown occurs. Our comprehensive approach to handling breakdowns ensures that we’re well-prepared to tackle these situations and keep your operations on track.
Unfortunately, delays and cancellations can occur in the transportation industry due to various factors, such as weather conditions or unforeseen circumstances. In the event that a load is delayed or canceled, we work closely with our carriers and clients to find a suitable solution that meets their needs. Our dispatchers maintain open communication with carriers and clients to ensure timely updates and provide alternative options, such as rescheduling the shipment or finding another load within little to no down time.
SkyWay Dispatch LLC does not have its own MC, but instead relies on the MC of its carrier to book loads. When a load is delivered, the payment is received by the carrier, either directly from the broker or through their factoring company.
Yes, we are specialized in getting LTL loads especially for SB, HT & DRY VANs so that we can maximize your earning.
The per mile rate actually depends on the market conditions and your truck type. For that you can send us an email or can give us a call to get a quote.
We get the payment by sending you an invoice. You may find and online payment link within the invoice. We accept all the major debit & credit cards. You can also pay us by direct deposit.